PRIVACY POLICY
Maison Psychic hello@maisonpsychic.com
Last updated: June 2026
1. INTRODUCTION
Maison Psychic is committed to protecting the privacy and personal data of all individuals who engage with our practice, visit our website, or submit an application for our services. This Privacy Policy sets out how Maison Psychic collects, uses, stores, protects, and handles your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By submitting an application or engaging with the services of Maison Psychic, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Please read this policy carefully. If you have any questions or concerns regarding how your data is handled, you are welcome to contact us directly at hello@maisonpsychic.com.
2. WHO WE ARE
Maison Psychic is a private psychic mediumship and intuitive counsel practice based in the United Kingdom. For the purposes of data protection law, Maison Psychic is the data controller responsible for your personal data.
Contact: hello@maisonpsychic.com
3. WHAT PERSONAL DATA WE COLLECT
Maison Psychic collects only the minimum personal data necessary to process applications, administer bookings, and deliver our services. The personal data we may collect includes:
— Full name — Date of birth — Email address — Country of residence — Session type preference and availability — Any information voluntarily provided in the application form, including the optional subject field — Payment information processed securely through our payment provider — Correspondence sent to us via email or any other communication channel
We do not collect sensitive personal data beyond what is voluntarily offered through the application process. We do not store payment card details. All payment processing is handled securely through our designated payment provider.
4. HOW WE COLLECT YOUR DATA
We collect personal data through the following means:
— The application form submitted via our website — Direct email correspondence — Payment processing at the time of booking confirmation — Any other direct communication initiated by you
We do not collect personal data through third-party sources, data brokers, or social media platforms without your explicit knowledge and consent.
5. HOW WE USE YOUR PERSONAL DATA
Maison Psychic uses your personal data solely for the following purposes:
— To review and process your application — To communicate with you regarding your application, session booking, and any related correspondence — To confirm, schedule, and administer your session — To process payment for your session — To maintain accurate internal records of our client base — To comply with any legal obligations to which Maison Psychic is subject
We do not use your personal data for marketing, profiling, automated decision-making, or any commercial purpose beyond the direct administration of our services.
6. LEGAL BASIS FOR PROCESSING
Maison Psychic processes your personal data on the following legal bases as set out under the UK GDPR:
Contractual necessity — the processing of your personal data is necessary to fulfil the services you have applied for and to administer your booking.
Legitimate interests — the processing of your personal data is necessary for the legitimate interests of operating and administering a private practice, including maintaining records and managing correspondence.
Legal obligation — in certain circumstances, we may be required to process your personal data in order to comply with a legal obligation to which Maison Psychic is subject.
Consent — where you have provided specific consent to the use of your personal data, such as opting in to receive communications from us. You may withdraw this consent at any time by contacting us at hello@maisonpsychic.com.
7. SESSION CONTENT & CONFIDENTIALITY
The content of all sessions conducted by Maison Psychic is treated as strictly confidential. No information shared, received, or transmitted during a session is recorded by Maison Psychic, stored in identifiable form, or disclosed to any third party under any circumstances, except where required by law.
Session notes, where maintained for the sole operational purposes of the practice, are held securely and are not shared with any external party.
8. DATA SHARING
Maison Psychic does not sell, rent, trade, or otherwise share your personal data with any third party for commercial or marketing purposes under any circumstances.
Your personal data may be shared in the following limited circumstances only:
— With our payment processing provider, solely for the purpose of processing your session payment securely — With legal or regulatory authorities where we are required to do so by law, court order, or regulatory obligation — In the event of a safeguarding concern where we have a legal or ethical duty to disclose information to protect the safety of an individual
In all cases where data is shared with third-party service providers, we ensure that appropriate data protection agreements are in place and that your data is handled with the same standard of care as set out in this policy.
9. DATA RETENTION
Maison Psychic retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.
In practice, this means:
— Application data for unsuccessful applications is deleted within 30 days of the decision being communicated. — Client records, including booking history and correspondence, are retained for a period of 3 years following the date of the last session, after which they are securely deleted. — Payment records are retained for a period of 7 years in accordance with HMRC financial record-keeping requirements.
You may request the deletion of your personal data at any time, subject to any legal obligations that require us to retain certain records.
10. YOUR RIGHTS UNDER UK GDPR
Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data:
The right to access — you have the right to request a copy of the personal data Maison Psychic holds about you.
The right to rectification — you have the right to request that any inaccurate or incomplete personal data held about you is corrected.
The right to erasure — you have the right to request the deletion of your personal data, subject to any legal obligations that require us to retain it.
The right to restrict processing — you have the right to request that we restrict the processing of your personal data in certain circumstances.
The right to data portability — you have the right to request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
The right to object — you have the right to object to the processing of your personal data where it is based on legitimate interests.
The right to withdraw consent — where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact us in writing at hello@maisonpsychic.com. We will respond to all legitimate requests within 30 days. In certain circumstances, this period may be extended, in which case we will notify you accordingly.
11. DATA SECURITY
Maison Psychic takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction.
All electronic correspondence is conducted through secured and password-protected platforms. All personal data is stored securely and access is restricted to the practitioner alone. No personal data is stored on unsecured devices or shared platforms.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, Maison Psychic will notify you and the Information Commissioner's Office (ICO) in accordance with our obligations under UK GDPR within 72 hours of becoming aware of the breach.
12. COOKIES & WEBSITE DATA
Our website may use cookies and similar tracking technologies to improve your browsing experience and to understand how visitors interact with our website. Cookies are small text files placed on your device when you visit a website.
We use only the minimum cookies necessary to operate our website effectively. We do not use cookies to collect personal data for marketing or profiling purposes.
You may choose to disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
For further information about how we use cookies, please refer to our Cookie Policy, available on our website.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites. Maison Psychic is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit.
14. CHILDREN'S PRIVACY
Maison Psychic does not knowingly collect or process the personal data of individuals under the age of 18. All clients must be 18 years of age or older. If we become aware that personal data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete that data.
15. INTERNATIONAL DATA TRANSFERS
Maison Psychic is based in the United Kingdom and processes all personal data within the UK. Where any data is transferred outside of the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.
16. THE INFORMATION COMMISSIONER'S OFFICE
If you are dissatisfied with the way in which Maison Psychic has handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Website: www.ico.org.uk Telephone: 0303 123 1113
We would, however, welcome the opportunity to address any concerns you may have directly before you approach the ICO, and encourage you to contact us in the first instance at hello@maisonpsychic.com.
17. AMENDMENTS TO THIS POLICY
Maison Psychic reserves the right to amend, update, or revise this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically. Your continued engagement with Maison Psychic following any amendment constitutes acceptance of the revised policy.
18. CONTACT
For all data protection, privacy, or personal data enquiries, please contact:
Maison Psychic hello@maisonpsychic.com
By engaging with the services of Maison Psychic and submitting an application, you confirm that you have read, understood, and accepted this Privacy Policy in its entirety.